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FAQ

Search answers about access, pricing, refunds, certificates, accessibility, and account management. If you can’t find your answer, ask us прямо здесь.

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Do I get a certificate?

Certificates, completion rules

Yes. Selected courses grant a certificate after you complete all required lessons and pass the final project review. Your certificate is stored in your account and can be re-downloaded any time.

Is there a refund policy?

Refunds, eligibility

We offer a 14-day refund if you haven’t progressed beyond the first module. To request a refund, send your purchase email and order details via the “Ask a Question” form and choose the “Refund” topic.

How long is the access?

Lifetime access, updates

Access is lifetime for the account that purchased the course, including future updates. If we add lessons or improve assets, you’ll automatically see the updates in your dashboard.

Are lessons accessible?

Accessibility, transcripts

Yes. The platform is high-contrast, keyboard-navigable, and supports transcripts. Where applicable, we provide captions and downloadable text materials to improve learning and accessibility.

Can I get an invoice or receipt?

Payments, documents

Yes. After purchase, a receipt is sent to your email. If you need an invoice with company details, send a request via the form and include your billing name, address, and order email.

Can I change my account email?

Account, login

Yes. Use the “Ask a Question” form, select “Account”, and provide your old email plus the new email. For security, we may request purchase confirmation.

Can I download the materials?

Resources, offline

Downloads depend on the course. Many lessons include downloadable brushes, templates, and PDF guides. Videos are streamed to protect creators; transcripts and assets are available where noted.

I’m having trouble accessing fastpin.click links. What should I do?

Access issues

Try a different browser, disable ad-blocking for the page, and ensure you’re logged into the same email that purchased the course. If the issue persists, send a message with the exact link and a screenshot (if possible) via the form.